Return policy
This is how our return process works!
Check your items after receiving your order
Immediately after receiving your order, check whether the items were delivered undamaged, complete, and according to the invoice. If this is not the case, please inform us within 24 hours of receipt via the following form. Once you start using the items, the delivery has been accepted and cannot be exchanged or returned.
Returning your order
Are you unsatisfied with your product, does it not fit, or is the item defective? You may return or exchange the item, even without providing a reason, within our 14-calendar-day approval period.
Before shipping anything back, we highly recommend reading our complete return conditions carefully.
If you wish to exchange your product for a different item, that option is available. Please indicate your preference in your online return request or notify us via email.
Only items that are returned complete, unused, undamaged, and in their original packaging are eligible for a full refund of the purchase price.
We reserve the right to hold you liable for any diminished value or loss of product value that may have occurred due to unnecessary handling.
We will refund the purchase price, including standard shipping costs (equivalent to our least expensive standard shipping method), to the original bank account or credit card used to make the purchase.
How does it work?
You can register your return within 14 days of receipt at the bottom of the page on our website. For this you will need the order number and your email address. Your order will now appear on the screen. You can now indicate which items you want to return;
After submitting your request, a form will be created. Print this form;
Our customer service will contact you within 48 hours on working days to determine how we can best handle your return request to your satisfaction;
Carefully pack the items in a shipping box and include the form you have printed out;
Take the package to a delivery point of the carrier in your area.
Right of withdrawal
You have the right to withdraw from a contract within a period of 14 days without giving reasons. The withdrawal period expires 14 days after the day of delivery. In order to exercise the right of withdrawal you must inform us, Zolio B.V., of your decision to withdraw from the contract by means of an unambiguous statement (e.g. in writing by post, fax, or email). You can use the termination/withdrawal form for this, but you are not obliged to do so. To comply with the withdrawal period, it is sufficient to send your notification regarding your exercise of the right of withdrawal before the withdrawal period of 14 days after delivery has expired.
Consequences of withdrawal
If you withdraw from the contract, you will immediately receive all payments you have made up to that time, including delivery costs (with the exception of any additional costs resulting from your choice of a different method of delivery and/or payment than the least expensive standard delivery offered by us) back from us and in any event not later than 14 days after we have been informed of your decision to withdraw from the contract and we have received the goods delivered by us in their original condition. We will refund you using the same means of payment with which you made the original